» ABC Service dept is open From 9am ~ 5pm Monday to Friday
» All service calls are logged when the customer
» Places call, as much details as possible is required» Address, contact, make of equipment, model, serial No. and an idea of problem with the machine
» The call is then logged with the time, and date, customer name,all calls are given the up most attention
» After hours services are available to those with a service contract.
Service contracts get priority.